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Category link is not working whenever I click on any category

This topic has 4 replies, 3 voices, and was last updated 1 hours, 24 minutes ago ago by Jack Richardson

Rakesh

Participant

December 24, 2024 at 18:30

Ideally clicking on any category should take me to a particular category but that is not happening. If I click on any category then address bar changes but page remains same. Ideally it should land to category section which I had clicked. Do I need to do any setting for it ?
Pictures show the pre-click and post-click images.

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3 Answers

Rose Tyler

Support staff

December 25, 2024 at 10:28

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Archive Products Builder via Elementor > edit template > make sure that the Archive products element is added to the template. For example – https://prnt.sc/SZq2sa2rTGQm
This specific element is essential for enabling dynamic content updates. It appears that the elements currently in use may be static, which is likely why the changes are not being reflected.

Additionally, we have noticed a fatal error in Woocommerce > Status > Logs. This error may be the reason why certain content cannot be edited using Elementor. To investigate and resolve this issue, we kindly request FTP access credentials.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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Rakesh

Participant

December 25, 2024 at 12:54

Sent the ftp details in private content area

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Jack Richardson

Support staff

December 25, 2024 at 16:50

Dear @Rakesh,

We hope this message finds you well.

The functionality of this widget is determined by the settings configured in your Theme Options. You can refer to the following link for more details: https://prnt.sc/Z7FzUWtLBbo5.

For the time being, we have disabled this feature, allowing the widget to redirect to the product category page when clicked.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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