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Category is not showing the products correctly

This topic has 6 replies, 2 voices, and was last updated 30 minutes ago ago by Rose Tyler

Rakesh

Participant

December 25, 2024 at 12:20

Issue with the category links and count. This was okay earlier and I didn’t change anything but now it’s not mapping correctly.

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#428676 Copied Theme version: 9.4.6

5 Answers

Rose Tyler

Support staff

December 25, 2024 at 15:02

Hello, Rakesh,

Thank you for reaching out to us.

Here is an answer to your question – https://prnt.sc/6m4fhtayNqvi

Best regards,
8Theme’s Team

#428710 Copied

Rakesh

Participant

December 25, 2024 at 16:01

If you see at https://prnt.sc/6m4fhtayNqvi there “Home Decor & Occasion Gifting” has sub-categories which have items e.g. Keyholders, Planters / Pots etc. If I click on those categories then it doesn’t show me anything.

#428722 Copied

Rose Tyler

Support staff

December 25, 2024 at 16:35

Hello, Rakesh,

To provide clarity, we have created a screenshot for your reference. As you can see, the main category has subcategories, but it contains 0 products. The products are only assigned to the subcategories.
To explain further:
– There are 0 products here: https://prnt.sc/1QL0f7brMiLs There are 0 products here as well: https://prnt.sc/TU82UNK9axIT
However, products are available here: https://prnt.sc/LGV5i1EREkd0 specifically within the subcategory. This is why the breadcrumb structure appears as shown here: https://prnt.sc/tQ8dXG1yzOO2
When editing a product, we kindly recommend selecting not only the subcategory but also the parent category to ensure proper categorization.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

#428723 Copied

Rakesh

Participant

December 25, 2024 at 17:07

Got it Rose. Is there any way by which all the sub-categories are counted at top level (parent) category as well without assigning to both top level (parent) and sub-categories? I can see only one way is to keep all the categories at the same level but that will mess up and it will be difficult for me to handle I as might have more than 100 categories.

#428729 Copied

Rose Tyler

Support staff

December 26, 2024 at 09:34

Hello, Rakesh,

At the moment, this option is not available. Our theme follows the functionality of the WooCommerce plugin in this regard. Therefore, we kindly suggest that you visit the WooCommerce support forum for further assistance: https://wordpress.org/support/plugin/woocommerce/

If you would like to request additional options for category elements or propose changes to how they currently function, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Thank you for your understanding and cooperation.

Best regards,
8Theme’s Team

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