Return to previous page

Email builder not showing templates for failed and other new statuses for customer

This topic has 2 replies, 1 voice, and was last updated 20 hours, 58 minutes ago ago by Abdul Moiz

Abdul Moiz

Participant

December 28, 2024 at 13:36

All our email templates in email builder work fine except following issues:
1. Order details manual template the email subject changes from invoice to details in the subject.
2. For failed order for customer and new statuses like delivered or shipped for customer, there is not way to create a new template as for new draft, I don’t see option to link with tempate.

All explained in screen recording: https://monosnap.com/file/Eri2XZDff85cyiF0TbiDh4B9fCSfw3

Content is visible for topic creator and
support staff only.

#428969 Copied

1 Answer

Abdul Moiz

Participant

December 28, 2024 at 13:52

Update for point #1, if the order status is pending payment or on-hold it works fine and shows invoice in subject but for any other status like processing or complete, it shows details in the subject line. It should be consistent.

#428972 Copied
Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder

Onepage Store – WooCommerce Theme

lazy-placeholder

Lingerie Store – WordPress WooCommerce Theme

lazy-placeholder

Beauty – WooCommerce Theme

lazy-placeholder

Skate – WooCommerce Theme

lazy-placeholder

Typography – WordPress WooCommerce Theme

lazy-placeholder

Yoga Accessories – WordPress WooCommerce Theme

lazy-placeholder

Organic Store – WordPress WooCommerce Theme

lazy-placeholder

Cocktails Store – WordPress WooCommerce Theme

lazy-placeholder

Royal – WooCommerce WordPress Theme

lazy-placeholder

Gym Store – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.