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Registration problem at my website for new clients

This topic has 3 replies, 2 voices, and was last updated 1 hours, 29 minutes ago ago by Aya Mohamed

  • Avatar: Aya Mohamed
    Aya Mohamed
    Participant
    December 28, 2024 at 18:07

    When a customer registers, no email is sent to them, and instead, they are redirected to this page:

    /?account-active-tab=register

    What is the solution?

    Content is visible for topic creator and
    support staff only.
    #428999 Copied Theme version: 9.4.6
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2024 at 05:28

    Hello, @Aya Mohamed,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request you to deactivate the Wordfence Security plugin by navigating to **WordPress Dashboard > Plugins** and then check the issue again.

    We hope this step will resolve the problem you are experiencing.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429030 Copied
    Avatar: Aya Mohamed
    Aya Mohamed
    Participant
    December 31, 2024 at 19:51

    The same thing !

    #429190 Copied
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