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Unable to remove applied filter - by Abhijeet Kumar

This topic has 6 replies, 3 voices, and was last updated 53 minutes ago ago by Andrew Mitchell

Abhijeet Kumar

Participant

January 8, 2025 at 11:15

“User is unable to remove the applied filter by double-clicking on the applied filter check box. User has to refresh the page or navigate back to the page in order to see the unfiltered results

Steps to reproduce:
1) Search for any product/ Navigate to any Product Listing page
2) Apply any filter by checking the check-box
3) Click again on the check box to remove the applied filter”

Pages Affected – Product List Page and Search Page

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#429854 Copied Theme version: 9.4.6

5 Answers

Rose Tyler

Support staff

January 8, 2025 at 11:34

Hello, Abhijeet Kumar,

Thank you for contacting us and for using XStore.

Please provide FTP access and we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Abhijeet Kumar

Participant

January 8, 2025 at 13:41

This is our Development Server Providing the ssh key and path

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Andrew Mitchell

Support staff

January 9, 2025 at 12:50

Hello, Abhijeet Kumar,

We hope this message finds you well.

It appears that your website does not currently contain any products or installed demo data. Could you kindly verify whether the access credentials you have provided are for the correct website?

Thank you for your attention to this matter.

Best regards,
8Theme Team

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Abhijeet Kumar

Participant

January 9, 2025 at 14:52

Hi Team,

Can you please try again? It is working fine now

#430029 Copied

Andrew Mitchell

Support staff

January 9, 2025 at 17:14

Unfortunately, the situation has not changed yet. There are still no products or pages available on the website.

Best regards,
8Theme’s Team

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