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Email builder – mobile styling issue in local email provider

This topic has 4 replies, 2 voices, and was last updated 1 minutes ago ago by Jack Richardson

Dave6641

Participant

January 8, 2025 at 18:03

Dear 8Theme,

still building the website using your amazing theme.
Right now, I’m testing the email builder. Looks amazing but i have one issue with the appearance in the mobile version in our local web email (https://email.cz/ – you can change the language in the bottom of the page). The issue is the width of the email, it goes far to the right and can be moved to the sides).
In another local email provider (https://ucet.centrum.cz/prihlaseni) the normal version looks good but in the mobile I can see only the left side of the email and cannot be moved to the sides.
In gmail looks amazing everywhere. The default email from woocomerce works also fine.

Can be fixed anyhow?

Thank you very much, David

#429915 Copied Theme version: 9.4.6

3 Answers

Jack Richardson

Support staff

January 9, 2025 at 16:29

Dear @Dave6641,

Thank you for reaching out to us.

We would like to inform you that achieving consistent styling across all email platforms can be challenging. However, it is possible to ensure proper styling for the most widely used platforms. Based on the email services you shared, it appears that certain custom properties are not supported, which is likely causing the incorrect display of your email templates.

In this case, we kindly suggest the following options:
1. Submit your request on our task board: https://www.8theme.com/roadmap/. Please note that this issue has not been raised by other users on our support forum, and your input would help us evaluate its priority.
2. Alternatively, you may submit a request for additional customization via your account: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your understanding and are here to assist you further if needed.

Best regards,
The 8Theme Team

#430043 Copied

Dave6641

Participant

January 9, 2025 at 16:40

Hi 8Theme,

thank you a lot for a quick answer.
Understand that the same styling across all email platforms can be challenging and that’s not even my goal. Just need to see the whole email in phone without moving left and right or not even that.
Email.cz is the biggest email provider in our country.

I’m wiling to pay for the customization, will submit the request via my account just a quick question, if you know where is the issue or if the appearance is repairable?

Thank you a lot, David

#430047 Copied

Jack Richardson

Support staff

January 9, 2025 at 16:54

Dear @Dave6641,

Thank you for reaching out to us.

If you have submitted a request through the provided form, please rest assured that our developers will contact you via the email address you provided during registration. We kindly ask for your patience as we process your request, and you will receive a response directly in your email inbox.

For any further inquiries or consultations about this request, please continue the conversation via email with our development team. Kindly note that this topic is now considered closed on this platform.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

#430053 Copied
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Email builder – mobile styling issue in local email provider

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