Return to previous page

Variable products showing “This product is currently out of stock and unavailable.”

This topic has 3 replies, 2 voices, and was last updated 13 minutes ago ago by d88dcjj

d88dcjj

Participant

January 8, 2025 at 21:42

I have many products displaying “This product is currently out of stock and unavailable.”

I am currently using the Xstore child theme. I noticed that when I activate the main Xstore theme, the problem goes away.

Why is this? What is going on here? Should I use the main Xstore theme instead of the Xstore child theme then moving forward?

#429928 Copied Theme version: 9.4.6

2 Answers

Tony Rodriguez

Support staff

January 9, 2025 at 06:27

Hello, @d88dcjj,

Thank you for contacting us and for using XStore.

We understand your concern regarding the message “This product is currently out of stock and unavailable” appearing for many of your products while using the XStore child theme. Based on the information you’ve provided, it seems that the issue may be related to customizations or modifications made within the child theme.

Child themes are designed to allow users to make changes to the theme’s functionality or appearance without affecting the main theme. However, conflicting customizations in the child theme can sometimes lead to unexpected behavior, such as the issue you’re experiencing.

To address your concerns:

1. **Why is this happening?**
The issue likely stems from custom code or settings in the child theme that are overriding the default functionality of the main XStore theme. This could include outdated templates, custom functions, or other modifications.

2. **What is going on here?**
When you activate the main XStore theme, it uses the default settings and functionality, which is why the issue disappears. The child theme, on the other hand, may have customizations that need to be reviewed and updated to ensure compatibility with the latest version of the main theme.

3. **Should you use the main XStore theme moving forward?**
If you do not require the customizations in the child theme, you can continue using the main XStore theme. However, if the customizations are important for your website, we recommend reviewing the child theme’s code to identify and resolve the issue. You may need assistance from a developer to ensure the child theme is properly updated and compatible with the main theme.

We suggest the following steps:
– Temporarily switch to the main XStore theme to confirm that the issue is resolved.
– Review the customizations in your child theme, particularly any code related to product availability or stock status.

Please let us know if you need further assistance. We’re here to help!

Best regards,
8Theme’s Team

#429937 Copied

d88dcjj

Participant

January 9, 2025 at 18:20

I haven’t made any significant changes to the child theme, just all basic customizations. I need to use the child theme though, so I need you to fix it.

#430070 Copied
Viewing 3 results - 1 through 3 (of 3 total)