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Website is blank for some people when they land

This topic has 4 replies, 3 voices, and was last updated 39 minutes ago ago by Luca Rossi

joebuston

Participant

January 9, 2025 at 16:25

i will attach images in private content area also logins no idea why it is happening

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support staff only.

#430040 Copied Theme version: 9.4.2

3 Answers

Rose Tyler

Support staff

January 9, 2025 at 17:07

Hello,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

#430055 Copied

joebuston

Participant

January 9, 2025 at 17:10

please figure out why it is happening and fix it , i cant replicate it but a lot of people are complaining

#430057 Copied

Luca Rossi

Support staff

January 10, 2025 at 05:17

Dear @joebuston,

We hope this message finds you well.

Could you kindly provide temporary FTP access so that we can review the situation and determine how best to assist you?

To set up FTP access, we will need the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you require any assistance in creating these credentials, we recommend reaching out to your hosting provider, who will be able to guide you through the process.

Thank you for your cooperation. Please let us know if you have any questions or need further clarification.

Best regards,
The 8Theme Team

#430082 Copied
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