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Urgent Issue with Quantity Update at Cart

This topic has 2 replies, 2 voices, and was last updated 18 minutes ago ago by Luca Rossi

4Nodes

Participant

January 10, 2025 at 10:59

I hope you’re doing well.
I’m reaching out regarding an issue on my website. When users try to increase the quantity of a simple product in the cart (from 1 to 2), it incorrectly displays a quantity of 3. After spending several hours troubleshooting, I switched from the Xstore theme to the Twenty Twenty-Four theme, and the issue was resolved—users can now adjust the quantity as expected, based on their input.

Interestingly, this problem only affects simple products on my site. Variable products work perfectly fine, and the quantity feature functions as intended for them. However, the issue persists exclusively with simple products.

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1 Answer

Luca Rossi

Support staff

January 10, 2025 at 17:45

Dear @4Nodes,

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Please let us know the results of these tests so we can assist you further.

Best regards,
The 8Theme Team

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