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Xstore loco translate is not translate chinese (hong kong)

This topic has 4 replies, 2 voices, and was last updated 3 hours, 51 minutes ago ago by Rose Tyler

ccnam

Participant

January 10, 2025 at 13:39

I am having trouble with translations in Loco Translate. I successfully translated content in the past but it is no longer functioning properly

language : chinese (hong kong)

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3 Answers

Rose Tyler

Support staff

January 10, 2025 at 14:17

Hello, @ccnam,

Thank you for reaching out to us.

Please provide the correct credentials – https://prnt.sc/xRnqdhbgGzqK

Best regards,
8Theme’s Team

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ccnam

Participant

January 10, 2025 at 15:21

updated

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Rose Tyler

Support staff

January 10, 2025 at 16:03

Hello, @ccnam,

We would like to inform you that we are unable to locate the translation files for the theme and core plugin on your website. Kindly refer to the link provided in the private content area for further details.If these files previously existed, we recommend checking your backup copies or reaching out to your hosting provider for assistance. In case the translation files were never created, please follow the instructions outlined in our documentation to complete the translation process https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

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