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Problems with the custom CHECKOUT page, With the latest plugin update the ability

This topic has 7 replies, 2 voices, and was last updated 7 hours, 9 minutes ago ago by Jack Richardson

montse

Participant

January 13, 2025 at 16:33

With the latest plugin update the ability to choose the credit card has disappeared, on another client where we have not yet updated the plugin this problem is not there, could it be caused by your customization of the page?

Thanks on advanced

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6 Answers

montse

Participant

January 14, 2025 at 12:02

do you need some more?

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Jack Richardson

Support staff

January 14, 2025 at 12:57

Dear @montse,

Hello @montse,

We hope this message finds you well.

Upon reviewing your website, we were unable to identify any customizations that have been implemented. If there are any custom changes made, we kindly recommend reaching out to the developers who worked on your website to verify whether those modifications might be causing the issues you are experiencing.

Alternatively, if no such customizations exist, we kindly ask that you provide us with access to the website where the card form in question is displayed. This will allow us to review the settings of both websites you are managing and determine if there are any misconfigurations that need to be addressed.

Please feel free to reach out if you have any further questions or require additional assistance.

Best regards,
The 8Theme Team

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montse

Participant

January 14, 2025 at 15:44

Instead for this client we have not made any updates to the plugins and everything works perfectly

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Jack Richardson

Support staff

January 14, 2025 at 16:19

Hello @montse
Please, check private content.
Kind regards, Jack Richardson
The 8theme’s team

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montse

Participant

January 14, 2025 at 16:25

In fact I can see the part for filling out credit cards from the Safari browser but not from Google Chrome, why?

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Jack Richardson

Support staff

January 14, 2025 at 16:46

Dear @montse,

Thank you for reaching out to us.

The display issue you are experiencing does not appear to be directly related to our theme. Instead, it seems to be associated with the payment gateway plugin. Based on our observations, it appears that some custom CSS has been applied to hide the form in the Safari browser (please refer to the following screenshots for reference: https://prnt.sc/8IrQevYJT0Kl, https://prnt.sc/1_dMdhQBRV-f). In contrast, the form is not hidden when viewed in Chrome.

To further investigate, we recommend activating a default theme, such as Storefront, and checking the results. If the issue persists only with our theme, please provide us with screenshots of your testing using the Storefront theme. This will help us confirm that the test was conducted, and we will then proceed to investigate the potential cause of the issue within our theme.

However, if the issue persists even with the Storefront theme, we recommend reaching out to the support team of the plugin you are using for the credit card form. If the form is part of the default WooCommerce functionality, we suggest submitting your query on the WooCommerce support forum for further assistance.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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