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Problem with Email Customizer. Broken after update.

This topic has 2 replies, 2 voices, and was last updated 46 minutes ago ago by Rose Tyler

MatV

Participant

January 16, 2025 at 05:25

I use the plugin WooCommerce Order Status Manager to create custom order statuses and the respective emails. Before, I was able to make custom email templates with Xstores email customizer and apply it to each new status.

Now that function broke, it doesnt show me the custom statuses anymore (it only shows me the woocommerce defaults) and on the Email Builder Templates list the “types” dissapeared from the ones I had already configured before, breaking their function.

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#430758 Copied Theme version: 9.4.6

1 Answer

Rose Tyler

Support staff

January 16, 2025 at 09:54

Hello, MatV,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
8Theme’s Team

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