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Theme Not Editable The changes I made are not visible on the homepage.

This topic has 7 replies, 2 voices, and was last updated 2 hours, 29 minutes ago ago by Rose Tyler

Wontis

Participant

January 16, 2025 at 07:11

I am trying to make changes to the theme. The changes I made are not visible on the homepage. Other changes I made are not working. Also, Elementor Header #6094 is not working. It is inactive. I am asking for help. Or please refund my money.

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support staff only.

#430769 Copied Theme version: 9.4.6

6 Answers

Wontis

Participant

January 16, 2025 at 07:14

other photo

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Rose Tyler

Support staff

January 16, 2025 at 08:56

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check the situation more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Wontis

Participant

January 16, 2025 at 09:07

User pass

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Rose Tyler

Support staff

January 16, 2025 at 09:19

Hello, Wontis,

We appreciate your prompt response.

Please provide correct credentials – https://prnt.sc/no11-1Oqi98u

Warm Regards,
The 8Theme Team

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Wontis

Participant

January 16, 2025 at 09:24

New pass. I checked 🤗

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Rose Tyler

Support staff

January 16, 2025 at 10:08

Hello, Wontis,

We hope this message finds you well.

The logo image can be modified by navigating to XStore Builders > Header Builder and editing the template via Elementor.

After investigating the issue, we identified the root cause, as shown in this screenshot: https://prnt.sc/YqNn7SCNUDFy) Once we disabled the mentioned plugin, the logo editing functionality started working correctly.

To clarify, the issue stems from a third-party plugin, **SW Product Bundles**, which is causing an error visible in the WooCommerce logs. This plugin also disrupts the Elementor editor. Therefore, we can confirm that the problem is not related to the theme itself. The Header Builder is now functioning as expected https://prnt.sc/y4Lwn2NQd4lZ

To resolve the issue highlighted in the screenshot, you may consider contacting the author of the SW Product Bundles plugin for further assistance or simply avoid enabling this plugin.

Should you have any further questions or require additional support, please don’t hesitate to reach out.

Warm Regards,
The 8Theme Team

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