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Unable to load Single and Product / Product Archive (Internal server error 500)

This topic has 3 replies, 2 voices, and was last updated 5 hours, 16 minutes ago ago by Den

Den

Participant

January 17, 2025 at 05:55

Dear Support

Today when I try to edit Single Product or Product Archive under Theme builder , it shows “Internal Server Error 500” then unable to load the content. I checked system status and all status are positive.

I tried to disactive all plugin and only left with Xstore Core and Elementor which no help. I disactive Xstore Core, then error disappear.

The website itself has no issue as I still can see the content from website. Error only appear when I try to load theme builder and try to edit the template. Any advice?

I attached the error screen and server status for your reference

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#430910 Copied Theme version: 9.4.6

2 Answers

Tony Rodriguez

Support staff

January 17, 2025 at 07:47

Hello, @Den,

Thank you for contacting us and for using XStore.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/
https://elementor.com/help/when-i-try-to-edit-with-elementor-i-get-an-internal-server-error/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Den

Participant

January 17, 2025 at 08:14

Hi , I have tried the above suggestion to solve the issue. IHowever, no luck. please check private content . Thanks!

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