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Continuous problem with theme installation

This topic has 2 replies, 2 voices, and was last updated 13 hours, 20 minutes ago ago by Tony Rodriguez

Kacper

Participant

January 17, 2025 at 06:54

Hi

I installed WordPress, installed the theme, the relevant plugins etc and when I choose Import demos > NFT Crypto theme > Import I get an error after naming the child and parent themes.

I was able to fix the plugin installation error by installing the plugins separately. The problem occurs when installing the pages. I get an error and when I click preview website it pops up a message that I need to install the theme for the parent because it only created for the child. Indeed in FTP there is no folder with the name of the theme for the parent.

What should I do?

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#430914 Copied Theme version: 9.4.6

1 Answer

Tony Rodriguez

Support staff

January 17, 2025 at 07:22

Hello, Kacper,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

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