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Product image does not appear when sharing to Facebook

This topic has 3 replies, 2 voices, and was last updated 30 minutes ago ago by comprasnethost

  • Avatar: comprasnethost
    comprasnethost
    Participant
    January 17, 2025 at 14:28

    Hello, good afternoon, I don’t know why, when I share a product on the website on Facebook, the image doesn’t appear and gives this message: “Just a moment…” but it stays fixed on the screen and that’s it. Can you help me please?

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    #430985 Copied Theme version: 9.4.6
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2025 at 15:28

    Hello, Comprasnethost,

    Thank you for contacting us and for using XStore.

    Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try, for example, the Yoast SEO plugin, and disable Theme Options > Seo settings.

    Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

    Warm Regards,
    The 8Theme Team

    #430992 Copied
    Avatar: comprasnethost
    comprasnethost
    Participant
    January 17, 2025 at 18:13

    I understood your point, but the problem is that before it worked well, and then it stopped working. I’ve even deactivated all other third-party plugins to check if there was any incompatibility, but it didn’t work.
    By any chance, is there a plugin that causes incompatibility with your theme or with other plugins in the theme?
    I await your response. Thanks.

    #431013 Copied
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