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Subcategories on main menu not showing while on category pages

This topic has 2 replies, 2 voices, and was last updated 1 hours, 32 minutes ago ago by Tony Rodriguez

Kingsley

Participant

January 18, 2025 at 02:29

Hi,

The subcategories are not showing except from the home page. If I click on any category and then try to navigate to a subcategory, you will notice that the sub-categories disappear. This is a new thing that was not happening before and I’m not sure when it started.

Regards,

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1 Answer

Tony Rodriguez

Support staff

January 18, 2025 at 06:23

Hello, Kingsley,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, could you kindly provide screenshots of the problem, with the specific areas of concern clearly marked? This will help us analyze the situation more effectively.

We recommend temporarily disabling all third-party plugins (including caching plugins and CDN services) that are not included with XStore. You can find the list of bundled plugins here: https://xstore.helpscoutdocs.com/article/36-included-plugins -After doing so, please clear your browser cache and check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue continues, we kindly ask you to keep all third-party plugins deactivated and grant us permission to debug your site. This may involve deactivating all third-party plugins and any on-site customizations. Rest assured, this step will allow us to investigate the matter thoroughly and provide the necessary assistance.

Before proceeding, we strongly recommend taking a complete backup of your site to ensure your data is secure.

Additionally, please provide the following details in the private content area of this topic so we can access your site and assist you further:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

Thank you for your cooperation. We look forward to your response and are committed to resolving this issue promptly.

Best regards,
The 8Theme Team

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