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Do you have human service？ I can’t find the place to change the header.

This topic has 2 replies, 2 voices, and was last updated 1 hours, 38 minutes ago ago by Rose Tyler

AC

Participant

January 19, 2025 at 06:00

1、Do you have human service？2. I can’t find the place to change the header. 3. The demos import failed

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1 Answer

Rose Tyler

Support staff

January 19, 2025 at 11:02

Hello,

Thank you for reaching out to us. We are here to assist you with your concerns.

1. Regarding your inquiry about human service, yes, we do provide support to address your questions and issues. Please feel free to share any specific concerns, and we will do our best to assist you promptly.

2. To change the header, you can typically find the settings in Header Builder – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

3. If the demo import has failed, it could be due to server limitations or incorrect configurations. Kindly ensure that your server meets the recommended requirements for the theme https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

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