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Pro element plugin causes critical error and slowe the site

This topic has 6 replies, 2 voices, and was last updated 5 hours, 11 minutes ago ago by Rose Tyler

Cloud Shop

Participant

January 20, 2025 at 04:00

hlw
the i just installed and setup the templte all is good,
but the site is too much slower and whenever im tring to brows the the website it shoes critical error

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#431214 Copied Theme version: 9.4.6

5 Answers

Rose Tyler

Support staff

January 20, 2025 at 08:22

Hello,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience you are experiencing.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ It can be a memory error from the server side. Do you see any info in Woocommerce > Status > Logs > Fatal error file?

Best Regards,
8Theme’s Team

#431240 Copied

Cloud Shop

Participant

January 20, 2025 at 10:58

i hav disabled all other plugins but whenever i reactive xstore core/ pro element, only then site gose too much slow down and critical with with 500 error,
i checkd the woocomrce log and got a fatal error which is
:

Allowed memory size of 536870912 bytes exhausted (tried to allocate 33461920 bytes)
;
what is the solution for this

#431275 Copied

Rose Tyler

Support staff

January 20, 2025 at 11:11

Hello,

We appreciate your prompt response.

You need to contact your hosting provider and ask to fix the mentioned memory error.

Best Regards,
8Theme’s Team

#431278 Copied

Cloud Shop

Participant

January 20, 2025 at 11:28

i knocked them, they reply its scritp error ,and i have to contact eith you , and you are telling tis hosting providers fault,
what a funny thing !!!

#431282 Copied

Rose Tyler

Support staff

January 20, 2025 at 11:44

Hello,

1/ We kindly request that you contact your hosting provider and provide them with the following error message for further investigation: “Allowed memory size of 536870912 bytes exhausted (tried to allocate 33461920 bytes)”

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#431286 Copied
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