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Hello everyone. today I bought a license XStore. please where can i find it My Account Page Builder

This topic has 11 replies, 2 voices, and was last updated 37 minutes ago ago by Silviu

Silviu

Participant

January 20, 2025 at 14:05

Hello everyone. today I bought a license XStore.
please where can i find it My Account Page Builder

Thanks

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10 Answers

Rose Tyler

Support staff

January 20, 2025 at 14:13

Hello, Silviu,

Thank you for reaching out to us, and congratulations on your recent purchase of the XStore license!

Here is a link to your account page on our site – https://www.8theme.com/account-user/?user_id=35759

To assist you more effectively, we kindly ask that you provide additional details regarding your request. This will help us better understand your question and offer the appropriate support.

Best regards,
8Theme’s Team

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Silviu

Participant

January 20, 2025 at 14:19

obviously I made an account on the site……The button where to start working on my site

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Rose Tyler

Support staff

January 20, 2025 at 14:34

Hello, Silviu,

Go to your own WordPress site > Appearance > Themes > Install the XStore theme.
Here is a video about theme installation – https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#431319 Copied

Silviu

Participant

January 20, 2025 at 15:13

This is how far I have come, but I am being redirected to pay a few hundred usd.. is this normal?what did i do wrong?

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Rose Tyler

Support staff

January 20, 2025 at 16:14

Hello, Silviu,

We kindly recommend reaching out to WordPress support, as this situation is not related to our theme.

Best regards,
8Theme Team

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Silviu

Participant

January 20, 2025 at 16:21

I agree, this means that I no longer need the theme and I will cancel the license

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Rose Tyler

Support staff

January 20, 2025 at 16:24

Hello, Silviu,

Private Content

Best regards,
8Theme Team

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Silviu

Participant

January 20, 2025 at 16:31

1

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Rose Tyler

Support staff

January 20, 2025 at 16:39

Hello, Silviu,

We are here to assist you with any questions related to our theme. However, based on the details of your inquiry, it appears that the issue you are experiencing is not directly related to the theme itself but rather to your WordPress settings.

It seems that WordPress has not been fully configured on your end, which is preventing you from successfully installing the theme. Additionally, the appearance of the theme upload window suggests that some specific WordPress settings may have been activated, resulting in a non-standard interface.

To resolve this issue, we recommend contacting WordPress Support directly, as they will be able to assist you in addressing the configuration problem. Once your WordPress settings are properly configured, our theme, as well as any other theme, should function seamlessly.

Since you recently purchased the theme, you also have the option to request a refund through the link we provided. However, please note that this will not resolve the issue on your site, as the problem lies within your WordPress setup and not the theme itself.

We are confident that once the WordPress configuration is corrected, our theme will work perfectly for your needs.

Best regards,
8Theme Team

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Silviu

Participant

January 20, 2025 at 19:15

2

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