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Website offline after upadate. The problem is X-Core plugin

This topic has 3 replies, 2 voices, and was last updated 38 seconds ago ago by Tony Rodriguez

Gabriele

Participant

January 21, 2025 at 19:19

Hi, after the update the website came offline.
The core plugin gives problems and has now disappeared.
I have done all the patches, which are often re-patched anyway.
How can we fix the site?

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#431571 Copied Theme version: 9.4.6

2 Answers

Gabriele

Participant

January 22, 2025 at 06:13

We could not stay with the site locked and restored the backup from the day before.
You should check your plugin to prevent it from sending websites made with x-store offline again.

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Tony Rodriguez

Support staff

January 22, 2025 at 06:49

Hello, Gabriele,

Thank you for contacting us and for using XStore.

1/ We would like to inform you that we are currently unable to access your website’s backend as the provided WP-Admin credentials appear to be invalid. To assist you further and thoroughly review your settings, we kindly request that you provide valid WP-Admin access in the private content area.

2/ We kindly request you to temporarily deactivate any cache plugins on your website and reapply the XStore patch.

3/ We sincerely apologize for the inconvenience caused. Regarding the issue you’re experiencing with the WooCommerce plugin showing a critical error after the update, we recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches
Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

4/ If the patch comes back after applied, Please, check the latest answer on that topic -> https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-363427. There is described a solution that should be useful for you, by adding the next code to your child-theme/functions.php:

add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

Note: there is no need in downloading files because such code is already built-in in the update that was already released.

We hope this helps.

Kind regards,
The 8theme’s team

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