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Pro elements causing critic error and 500 error

This topic has 2 replies, 2 voices, and was last updated 56 minutes ago ago by Jack Richardson

Cloud Shop

Participant

January 22, 2025 at 14:17

Hi,
Whenever im browsing my new website is causing critical error and 500 error
Here is the video
https://youtube.com/shorts/3SeA-WmeAOg?si=OK8splJo78dPBiCn

#431719 Copied Theme version: 9.4.6

1 Answer

Jack Richardson

Support staff

January 22, 2025 at 15:47

Dear @Cloud Shop,

We hope this message finds you well.

After reviewing the recurring 500 error issues you have reported, it appears that these problems are directly related to your server configuration. We have previously provided you with suggested solutions on multiple occasions; however, it seems these recommendations have not yet been implemented.

Unfortunately, without addressing the necessary server requirements and adjusting the configuration to meet the required values, it will not be possible for us to assist you further in resolving these issues.

For your reference, here are examples of our prior responses:
– https://www.8theme.com/topic/serach-button-causing-critical-error-and-500-error/#post-431739
– https://www.8theme.com/topic/pro-element-plugin-causes-critical-error-and-slowe-the-site/#post-431649

Once you have made the necessary adjustments to your server configuration, we kindly request that you share the results of your testing with us so we can proceed with further assistance.

Thank you for your understanding and for respecting our support team’s time.

Best regards,
Jack Richardson
8Theme Team

#431743 Copied
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