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Serach button causing critical error and 500 error

This topic has 4 replies, 2 voices, and was last updated 21 minutes ago ago by Rose Tyler

  • Avatar: Cloud Shop
    Cloud Shop
    Participant
    January 22, 2025 at 14:19

    Hi there when i search for something and press the search button it shows 500 error and critical error here is the video
    https://youtube.com/shorts/-2rVCZRDeeo?si=sdhLA01wn5N2J9J1

    #431720 Copied Theme version: 9.4.6
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2025 at 15:43

    Hello, Cloud Shop,

    Thank you for reaching out to us.

    https://prnt.sc/jpNvpqaVCrYp – you need to contact your hosting provider and ask to fix this memory error.

    Best regards,
    8Theme’s Team

    #431739 Copied
    Avatar: Cloud Shop
    Cloud Shop
    Participant
    January 22, 2025 at 16:10

    What should be the best memory setting for this?

    #431749 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2025 at 16:40

    Hello, Cloud Shop,

    Woocommerce > Status > Logs > error log file – https://prnt.sc/jpNvpqaVCrYp – 536870912 bytes + 62914592 bytes = 599785504 bytes = 599.785504 MB – https://www.gbmb.org/bytes-to-mb
    Another solution can be disabling unrequired plugins that use the memory.

    Best regards,
    8Theme’s Team

    #431759 Copied
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