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Add to cart button is not working causing 500 error

This topic has 6 replies, 3 voices, and was last updated 4 hours, 59 minutes ago ago by Andrew Mitchell

Cloud Shop

Participant

January 23, 2025 at 06:40

After installing theme, i cant using for too much problem of its function,
Beside other problem, new Problem add to cart button is not working!!
Other problem is no page is loading, search button causing 500 error and critical error
Video
https://youtube.com/shorts/KN2P0ASeQQQ?si=zacFw3y8wny8HdQW

#431820 Copied Theme version: 9.4.7

5 Answers

Rose Tyler

Support staff

January 23, 2025 at 08:08

Hello, Cloud Shop,

We wanted to share some information that may assist you in resolving the issue you are experiencing. Please refer to the following link for further details: https://www.8theme.com/topic/pro-elements-causing-critic-error-and-500-error/#post-431743

To address the problem, kindly navigate to **WooCommerce > Status > Logs > fatal error file**. Upon review, you will notice memory-related errors, such as:
*Allowed memory size of 536870912 bytes exhausted (tried to allocate 5242880 bytes).*
We recommend contacting your hosting provider and sharing this screenshot with them for reference: https://prnt.sc/4asoUA-EnSUD . This issue can be resolved on their end.

Best regards,
8Theme’s Team

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#431840 Copied

Cloud Shop

Participant

January 23, 2025 at 08:27

I Don’t understand, my system is already 1024MB so why its showing that error?

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#431850 Copied

Cloud Shop

Participant

January 23, 2025 at 09:45

a humble request
Please give me solution , dont wast my time please

#431877 Copied

Rose Tyler

Support staff

January 23, 2025 at 11:23

Hello, Cloud Shop,

Our support team is currently reviewing your request to determine the best way to assist you. We kindly ask for your patience during this process. However, if you prefer not to wait, you are welcome to submit a refund request at your convenience.

Best regards,
8Theme’s Team

#431916 Copied

Andrew Mitchell

Support staff

January 23, 2025 at 11:28

Hello, Cloud Shop

We kindly request that you provide us with the updated FTP access credentials. The ones previously shared with us are no longer valid.

Thank you for your assistance.

Best regards,
8Theme Team

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