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Issue in et-core-plugin - by Sam - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 8 hours, 8 minutes ago ago by Rose Tyler

  • Avatar: Sam
    Sam
    Participant
    January 23, 2025 at 08:00

    Dear Team,

    After last Theme updated the Admin dashboard is no longer accessible, please check the error and provide a solution as soon as possible.

    https://prnt.sc/6YWjsj0anxs2

    #431837 Copied Theme version: 9.4.6
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2025 at 08:13

    Hello, Sam,

    It seems that you have updated the WooCommerce plugin but have not yet updated your theme. Please note that the theme should be updated first, followed by the core plugin update.

    To resolve the issue, kindly download the necessary files from the following page: https://www.8theme.com/downloads and proceed with the update via FTP.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    #431843 Copied
    Avatar: Sam
    Sam
    Participant
    January 23, 2025 at 09:56

    Could you help more how can I update it directly by FTP?

    #431880 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2025 at 10:30

    Hello, Sam,

    Please read these articles – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Best regards,
    8Theme’s Team

    #431896 Copied
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