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Products carousel – Infinite loop for products doesn’t work

This topic has 12 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

TheOne

Participant

January 23, 2025 at 12:43

Hello,

As stated in the title.
I have products carousel on my homepage and the infinite slider is not working.
If you come to the end of the products (left or right arrow) it doesnt go forward (infinite) but it just click the product.

Please check,
Thank you,

Please, contact administrator
for this information.

#431941 Copied

11 Answers

Jack Richardson

Support staff

January 23, 2025 at 17:01

Hello @TheOne

We have noticed that you are currently using an older version of the theme. Could you kindly update it to the latest version?

There is a possibility that the issue you reported has already been resolved in one of the recent updates.

Kind regards,
Jack Richardson
The 8theme’s team

#432017 Copied

TheOne

Participant

January 29, 2025 at 19:03

It’s the same even with the latest updates

#432734 Copied

Luca Rossi

Support staff

January 30, 2025 at 16:01

Hi @TheOne,

We couldn’t reproduce this issue on our local site.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Kind regards,
The 8theme’s team

#432835 Copied

TheOne

Participant

February 23, 2025 at 22:44

Hello,

I still face the same problem after all the newest updates and i also removed theme custom css and code from functions.php and also deactivated all un-related plugins. Can you please take another looK?

#435093 Copied

Luca Rossi

Support staff

February 24, 2025 at 06:34

Dear @TheOne,

We hope you are doing well.

Could you kindly assist us by recording a video to help us better understand this issue? Your support would be greatly appreciated.

Thank you in advance for your help.

Best regards,
8Theme Team

#435110 Copied

TheOne

Participant

February 24, 2025 at 10:02

Link to video in private.

The problem is there should be a infinity slider when you click left or right on the arrows. Except it scrolls a couple of products and than the arrow stops working and it clicks on the product and opens it while in reality it should scroll further.

Please contact administrator
for this information.

#435147 Copied

Luca Rossi

Support staff

February 24, 2025 at 13:51

Dear @TheOne,

We would like to check your website backend but this username/password is not working anymore.

Could you please help us double check?

Thank you!

Please contact administrator
for this information.

#435170 Copied

TheOne

Participant

February 26, 2025 at 08:53

Try now – in private

Please contact administrator
for this information.

#435426 Copied

Andrew Mitchell

Support staff

February 26, 2025 at 14:26

Hello, TheOne,

Thank you for providing access. We have made some changes, and we kindly ask you to review them.

Best regards,
8Theme Team

#435485 Copied

TheOne

Participant

February 26, 2025 at 17:49

Hello,
It’s not working, still the same problem.

#435543 Copied
Luca Rossi

Support staff

February 27, 2025 at 13:14
Hi @TheOne,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body .swiper-button-next.swiper-button-disabled, body .swiper-button-prev.swiper-button-disabled { cursor: pointer; z-index: 9999; pointer-events: all; }

Kind regards,
The 8Theme Team
#435636 Copied
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