Return to previous page

Entire website changed without any changed made by me

This topic has 6 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

Ankit Khandelwal

Participant

January 23, 2025 at 13:03

Totally website changed. I am worried how it happened nothing change made by me.
Kindly rectify urgent basis

Please, contact administrator
for this information.

#431954 Copied Theme version: 9.4.6

5 Answers

Tony Rodriguez

Support staff

January 23, 2025 at 13:44

Hello, @Ankit Khandelwal,

Thank you for reaching out to us with your concern.

Our support team did not make any changes; it is possible that another person with access did so. If something has disappeared, you can contact the hosting provider to inquire about restoring a backup. If the changes occurred after updating the Elementor plugin or WooCommerce, You should also update the theme and core plugins.

Thank you for your understanding.

Best regards,
8Theme’s Team

#431969 Copied

Ankit Khandelwal

Participant

January 23, 2025 at 15:56

Ok fine but I am only the person who have administrative access. Anyway we can restore the website by changing minor things and then backup the same after updation. Thanks for your efforts and kind co-operation

Please contact administrator
for this information.

#432001 Copied

Tony Rodriguez

Support staff

January 24, 2025 at 06:51

Hello, @Ankit Khandelwal,

Thank you for your response.

1/ Thank you for your understanding and cooperation.

2/ We are pleased to inform you that your reported issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

To address the concern, we have increased the size of the mobile menu icon and added a 10px top padding, which has resolved the issue. For your reference, we have included images in the private content area.

We hope this solution meets your expectations. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#432069 Copied

Ankit Khandelwal

Participant

January 24, 2025 at 08:35

Please note that still problem not solved

Please contact administrator
for this information.

#432085 Copied

Luca Rossi

Support staff

January 24, 2025 at 10:53

Dear Mr. Khandelwal,

We hope this message finds you well.

We wanted to bring to your attention how your website appears on our end. You can view the screenshot here: (https://tinyurl.com/29635u9u).

We kindly recommend checking your website using standard browsers such as Google Chrome, Firefox, or Safari, rather than third-party application browsers (e.g., Messenger, Telegram, etc.).

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#432108 Copied
Viewing 6 results - 1 through 6 (of 6 total)