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Elementor is making problem with the x store theme

This topic has 14 replies, 2 voices, and was last updated 21 hours, 8 minutes ago ago by Rose Tyler

Amit R

Participant

January 26, 2025 at 07:49

when I open my website with Elementor to edit, then it creates issues like lacking, very slow opening, and sometimes creating problems when publishing the updated (not updating)

Kindly provide me with a solution.
thank you

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13 Answers

Amit R

Participant

January 26, 2025 at 07:51

I can share a video of my problem; if you want, then tell me how I can upload the video

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Rose Tyler

Support staff

January 26, 2025 at 10:54

Hello,

Thank you for getting in touch with us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Amit R

Participant

January 26, 2025 at 11:10

see the private message
major issue with the home page, sir. Try the editing home page

Content is visible for topic creator and
support staff only.

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Amit R

Participant

January 26, 2025 at 11:16

Inform me, sir, when it is fixed and tell me where the problem was.

thank you

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Rose Tyler

Support staff

January 26, 2025 at 11:33

Hello,

1/ We are unable to log in using the credentials you provided https://prnt.sc/x9eKTuLVGgLH Kindly review the details and provide the correct access information at your earliest convenience.

2/ Do you see fatal errors in Woocommerce > Status > Logs?

3/ Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Warm Regards,
The 8Theme Team

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Amit R

Participant

January 26, 2025 at 11:44

sorry for the wrong credentials

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

January 26, 2025 at 12:10

Hello,

We have identified the cause of the issue you are experiencing, as shown in the following screenshot: https://prnt.sc/h-24k4GKhIsc To resolve this matter, we kindly recommend reaching out to your hosting provider. Please share the screenshot with them and request assistance in addressing the memory error.

Warm Regards,
The 8Theme Team

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Amit R

Participant

January 26, 2025 at 12:40

can you please recheck the issue
i have talked with the hosting and they are telling it is got resolved
can you please conform this.

because still i am having problem while editing home page of my website. Issue with publish and lacking

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Rose Tyler

Support staff

January 26, 2025 at 13:36

Hello,

You are currently editing the page https://prnt.sc/yizOxhcJj9Wu This is preventing us from proceeding with the necessary testing.

Try to disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

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Amit R

Participant

January 26, 2025 at 13:42

sorry.. please go forward take the command and testing

Still, i am having problem with publishing the page

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Rose Tyler

Support staff

January 26, 2025 at 14:38

Hello,

1/ To potentially resolve your issue, we kindly request that you downgrade your PHP version to 8.0 or 8.1 and verify if the problem persists.

2/ Contact the hosting provider and ask to fix the next – https://prnt.sc/Wg9o4mDA3RR9

3/ Wocommerce > Status > Logs > latest fatal error file shows memory error – https://prnt.sc/2TU4zJxRhX5H

4/ Read the next article – https://elementor.com/help/500-error/

Warm Regards,
The 8Theme Team

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Amit R

Participant

January 26, 2025 at 15:22

the issue got resolved, sir.
by hosting end

thank you

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Rose Tyler

Support staff

January 26, 2025 at 16:00

Hello,

Thank you for letting us know.

Warm Regards,
The 8Theme Team

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