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Cannot book because checkout-loop with PayPal

This topic has 4 replies, 2 voices, and was last updated 18 hours, 46 minutes ago ago by Luca Rossi

Janina

Participant

January 26, 2025 at 12:04

Hi there,
I have a problem choosed PayPal in the checkout. After transferring to PayPal and pressing the button “cancel and back to (company name)”, I am in a loop between checkout and PayPal. I could shortly take a screenshot, before I was transferred to PayPal again.

The text shows me to be able to change the payment mehtod, but I am not able to do anything.

Please help me to stop the loop and fix this issue.

Thank you very much and best regards,
Janina

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3 Answers

Luca Rossi

Support staff

January 27, 2025 at 06:44

Dear @Janina,

We hope this message finds you well.

Upon reviewing the error logs, we have identified the following issues related to the Mollie Payments Plugin:

(https://prnt.sc/wQXqFMvL1wzM)

In this case, we kindly recommend reaching out to the plugin’s author for further assistance. As these issues pertain to a third-party plugin, they fall outside the scope of the standard support services we provide.

For your convenience, you can access all the error logs via the link provided in the Private Content Area.

Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions.

Best regards,
The 8Theme Team

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Janina

Participant

January 27, 2025 at 21:35

Hi Luca,
thank you very much for your very good support. I will contact Mollie for further support.

Thank you very much and best regards,
Janina

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Luca Rossi

Support staff

January 28, 2025 at 05:56

Let us know how it goes!

Best regards,
The 8Theme Team

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