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Popular categories carousel is not working

This topic has 9 replies, 2 voices, and was last updated 13 hours, 34 minutes ago ago by JiPanditJI

JiPanditJI

Participant

January 27, 2025 at 00:44

There seems to be some issue with the theme and CSS, and you need to provide the solution in quick time, my eariier ticket is still not resolved and I just have another issue, please see the screen shot, the space between the items gone , and the carousel is not moving niether automatically nor by clicking the navigation arrows

https://prnt.sc/6JGrjImHLL9k

Also the slider banners are distorted

https://prnt.sc/Y28P_RSdMAcM

#432319 Copied

8 Answers

Jack Richardson

Support staff

January 27, 2025 at 09:20

Dear @JiPanditJI,

I hope this message finds you well.

We kindly request you to check your website now. We have deactivated the “Disable Theme Swiper” option in your Theme Options. As a result, you should now see the correct layout displayed.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Kind regards,
Jack Richardson
The 8Theme’s Team

#432361 Copied

JiPanditJI

Participant

January 27, 2025 at 09:40

Please educate us what is “Disable Theme Swiper”

Also it is has worked 50% , Trending categories are not loading, please see the screenshot

https://prnt.sc/NL3V2mJ4f_Bv

#432365 Copied

Jack Richardson

Support staff

January 27, 2025 at 09:46

Dear @JiPanditJI,

Thank you for reaching out to us.

We have reviewed the issue, and everything appears to be loading correctly on our end. You can view the screenshot here: https://prnt.sc/WmhvWWb03abT. We kindly request you to clear your browser cache and check again.

Additionally, the option you mentioned can be found under Theme Options -> Speed Optimization. There, you will find a detailed description of this option, along with explanations for most other settings, to help you better understand their purpose.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#432366 Copied

JiPanditJI

Participant

January 27, 2025 at 16:58

No it is not working for us.
please advise us what is the exact setting in speed optimization for this

#432449 Copied

Jack Richardson

Support staff

January 28, 2025 at 15:19

Dear @JiPanditJI,

We hope this message finds you well.

We kindly request you to clear the CDN cache on your website, as it may be causing issues with the correct display of the layout. Once the CDN cache has been cleared, we also recommend checking for any server-side cache that could potentially contribute to the issue.

After clearing all caches, we suggest testing the website using an incognito browser for a more accurate result. Alternatively, you may use a regular browser window, but please ensure that the browser cache is cleared before conducting the tests.

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#432576 Copied

JiPanditJI

Participant

January 28, 2025 at 16:25

Hi, We have done all as suggested but the trending categoris carousel is not at all loading

https://prnt.sc/CDjwRGa9k8Y8

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Jack Richardson

Support staff

January 28, 2025 at 16:46

Dear @JiPanditJI,

We hope this message finds you well.

If possible, we kindly request you to temporarily disable all CDN services and test the functionality. This solution may help address the issue, as it appears to be related to caching. The functionality works correctly in a logged-in browser session where such caching is not present.

Thank you for your attention to this matter. Please let us know if you require any further assistance.

Best regards,
The 8Theme Team

#432590 Copied

JiPanditJI

Participant

January 28, 2025 at 17:29

Please see the screenshot, now other elements are missing

#432596 Copied
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