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Seems like the salesbooster, advanced reviews summary is not working on the site.

This topic has 4 replies, 2 voices, and was last updated 15 hours, 38 minutes ago ago by Jack Richardson

Nicolo

Participant

January 27, 2025 at 17:32

Hi

Seems like the salesbooster, advanced reviews summary is not working on the site.

I have 3 reviews total, and its not appearing?

Here is a recording for your referance:

https://www.loom.com/share/0e599522c56d41bfac707969e9de5ac1?sid=2022ce0f-0400-4e17-a0e6-b992a1ab0578

How can this be fixed?

I added the login credentials if a quick inspection is needed from your part

Regards

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3 Answers

Jack Richardson

Support staff

January 28, 2025 at 16:14

Dear @Nicolo,

I hope this message finds you well.

Could you kindly provide us with the correct FTP access to your website? This will allow us to review the server files and investigate the issue within the code of our theme.

Thank you for your assistance.

Kind regards,
Jack Richardson
The 8Theme’s Team

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Nicolo

Participant

January 28, 2025 at 17:05

Sure

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support staff only.

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Jack Richardson

Support staff

January 29, 2025 at 16:35

Dear @Nicolo,

We hope this message finds you well.

After thoroughly investigating the issue you reported, we have identified that it is related to the “Customer Reviews for WooCommerce” plugin currently installed on your website. Upon reviewing the plugin’s code, we noticed that it rewrites templates from the WooCommerce plugin that are also modified in our theme. Unfortunately, these rewritten templates do not include the necessary hooks required by our theme to display the Advanced Reviews template correctly.

It is generally not recommended for plugins to rewrite templates from another plugin, as this can lead to compatibility issues. In this case, our theme – which should have higher priority – may also rewrite such templates, causing conflicts.

To resolve this issue, we recommend reaching out to the plugin’s author to address this limitation. Specifically, they should ensure that their code inherits templates from the active theme on the website, rather than rewriting them directly.

In the meantime, the only available workaround is to deactivate the “Customer Reviews for WooCommerce” plugin. This will allow the Advanced Reviews template from our theme to display as intended. We also suggest waiting for feedback or a resolution from the plugin’s support team.

Please let us know if you have any further questions or require additional assistance.

Best regards,
Jack Richardson
The 8Theme Team

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