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Site Speed is very slow and the ajax requests take a long time

This topic has 4 replies, 3 voices, and was last updated 9 minutes ago ago by Jack Richardson

JPGlobal

Participant

January 28, 2025 at 20:27

The main issue is understanding why the site’s performance is sluggish and why ajax requests (e.g., updating cart items/stock quantities) take so long. Additionally, we’re seeing update messages across the site when navigating between pages due to the delay on those requests.

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3 Answers

Rose Tyler

Support staff

January 29, 2025 at 08:17

Hello, JPGlobal,

Thank you for reaching out to us.

1/ Please provide some videos or screenshots, and any error logs you may have.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

3/ Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

4/ Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

Best Regards,
8Theme’s Team

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JPGlobal

Participant

January 29, 2025 at 18:28

Hi, I have created the credentials and granted you admin access. Let me know if you need any additional information.

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Jack Richardson

Support staff

January 30, 2025 at 15:56

Dear @JPGlobal,

We hope this message finds you well.

We would like to inform you that we have conducted a speed test using a custom plugin to evaluate performance. The details of the test, along with the relevant URL, have been shared in the private area for your reference.

As shown in the attached screenshots, the primary source of performance impact appears to be related to Elementor. We recommend reviewing the support forums for Elementor, where you may find useful suggestions to optimize the speed and performance of their plugin.

Additionally, we suggest increasing your system requirements to align with the recommended values. You can refer to the following link for further details: https://prnt.sc/NRJgOONO1Ck3.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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