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Customer unable to leave reviews there not show any review form

This topic has 4 replies, 2 voices, and was last updated 5 hours, 30 minutes ago ago by Tony Rodriguez

IMTI

Participant

January 29, 2025 at 03:54

Hi, I’m facing an issue on my website where customers are unable to leave reviews because the review form is not showing. I have checked all the settings, and everything is enabled, but the form still doesn’t appear.

Could you please help me troubleshoot and resolve this issue? Let me know what might be causing this and how to fix it.

Thanks,

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3 Answers

Tony Rodriguez

Support staff

January 29, 2025 at 06:36

Hello, @IMTI,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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IMTI

Participant

January 30, 2025 at 03:34

Hi, I give all details in privet content area. Thanks

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Tony Rodriguez

Support staff

January 30, 2025 at 07:29

Hello, @IMTI,

Thank you for providing us with access to your WordPress admin panel.

After thoroughly reviewing your website, we did not encounter any issues with the product review form or the display of reviews. Both appear to be functioning correctly. It seems the issue you are experiencing may be related to a caching problem on your end. We kindly recommend clearing your browser cache and checking again.

For your reference, we have recorded a video demonstrating our findings. You can access the video via the link provided in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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