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No puedo ingresar al theme builder da error al entrar

This topic has 2 replies, 2 voices, and was last updated 2 hours, 15 minutes ago ago by Luca Rossi

Carlos Morales

Participant

January 29, 2025 at 17:20

Estoy tratando de ingresar al theme builder para poder editar la “Store” pero me da error cada que ingreso.

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#432729 Copied Theme version: 9.4.2

1 Answer

Luca Rossi

Support staff

January 30, 2025 at 16:16

Hi @Carlos Morales,

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

If it doesn’t help, please provide us with your FTP account. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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