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Categories not filtering / showing correctly

This topic has 4 replies, 2 voices, and was last updated 1 hours, 42 minutes ago ago by Jamie Gill

Jamie Gill

Participant

January 30, 2025 at 12:38

As you can in the screenshot the category should be filtered to only show absorbents-spill-kits but its showing other products from other categories.

Also, the filter widget on the left is not reacting to the current selection

Can you please advise? I have added store access details in the private section.

Thanks

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3 Answers

Rose Tyler

Support staff

January 30, 2025 at 14:21

Hello, Jamie Gill,

Thank you for reaching out to us.

1. When you select a category, the products displayed will include those from the selected category as well as its subcategories. Therefore, we do not see any issues. A total of 15 products are shown on the frontend, which matches the same number displayed in the backend https://prnt.sc/UGPJBNrLOGyJ

2. “Additionally, the filter widget on the left does not respond to the current selection.” – please provide a video example.

Best regards,
8Theme’s Team

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Jamie Gill

Participant

January 30, 2025 at 21:44

1. Its totally random, its saying no products found now, it seems to work intermittently.
Showing no products now:
https://prnt.sc/XRiyOK6xR_B3
Then, without me changing anything it will show wring products, if you look at the original screenshot, you will see 3 products in the gloves category that are not in the category thats being viewed but they still show?

2. This is linked to point 1 I think, so if you can resolve point 1 I will review this.

Thanks
Mark

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Jamie Gill

Participant

January 30, 2025 at 21:47

On point 2, this is how it should work, so the filter changes according to what category you are in:
https://prnt.sc/kGAhbL3I8ZLx

But it doesnt always do that it just stays showing all categories.

Something is 100% not correct with the functionality.

Thanks
Mark

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