Return to previous page

Orders are not getting placed, automated mails are not going

This topic has 4 replies, 3 voices, and was last updated 8 minutes ago ago by Jack Richardson

JiPanditJI

Participant

January 31, 2025 at 12:47

Hi, Please see the attached image, our customer are not able to place the orders, as the place order button is showing a disabled.
Also when we are processing the order from backend, suddenly the admin is not receivin the automated mail, also the customer is also not receiving any mails. Please check and resolve at the earliest

Files is visible for topic creator and
support staff only.

#432923 Copied

3 Answers

Rose Tyler

Support staff

January 31, 2025 at 13:18

Hello, JiPanditJI,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

#432929 Copied

JiPanditJI

Participant

January 31, 2025 at 13:38

We had already informed you that we have done this so many times and you are the last resort to be reported this error, so yuo need to understand this and appreciate this, this is the first thing we would have already done.

Also this is s live website , which can not run on trial and eror by enabling and diabling the plugin every now and then, you have been shared with the credentials, please troubleshoot and do the needful at the earliest

#432933 Copied

Jack Richardson

Support staff

January 31, 2025 at 16:19

Dear @JiPanditJI,

We hope this message finds you well.

In this situation, we kindly recommend creating a staging website by reaching out to your hosting provider. This will allow us to conduct necessary tests using the default theme, implement changes to theme files, and verify the results.

Unfortunately, testing directly on your live website is not advisable, as it may disrupt the layout and configuration of your site. We appreciate your understanding and cooperation in this matter.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Content is visible for topic creator and
support staff only.

#432969 Copied
Viewing 4 results - 1 through 4 (of 4 total)