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Children categories in sidebar shifts when click on them

This topic has 5 replies, 3 voices, and was last updated 1 minutes ago ago by Creatica

Creatica

Participant

February 3, 2025 at 10:48

Hi, check the video attached.. Its so strange. Why the children categories change its order when i click on them?

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support staff only.

#433176 Copied Theme version: 9.4.7

4 Answers

Rose Tyler

Support staff

February 3, 2025 at 11:40

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#433184 Copied

Creatica

Participant

February 3, 2025 at 11:47

Hi for sorry our website is staging and it working on a IP
in order you to go inside it you should change you hosts file on windows.

See details in private content area.

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#433186 Copied

Andrew Mitchell

Support staff

February 3, 2025 at 13:54

Hello, Creatica,

Thank you for providing us with access credentials. Unfortunately, we are unable to log in to your admin panel. Please find additional details regarding this issue in the attached files.

It is possible that the issue may be related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. Specifically, please ensure that WooCommerce-related caches are cleared. You can do this by navigating to the following section:

**WooCommerce → Status → Tools**

Please clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If the issue persists after performing these steps, please do not hesitate to reach out to us for further assistance.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#433206 Copied

Creatica

Participant

February 3, 2025 at 14:17

We clear the following

– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

and the issue persist.

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