Issue with Variable Products Showing Out of Stock

This topic has 5 replies, 2 voices, and was last updated 1 hours, 37 minutes ago ago by Godfrey Sifuna

  • Avatar: Godfrey Sifuna
    Godfrey Sifuna
    Participant
    February 3, 2025 at 12:09

    Dear XStore Support,

    I’m encountering an issue where variable products are showing as “out of stock” on the frontend unless I deactivate the XStore Core plugin. I’ve tried the following troubleshooting steps:

    – Ensured that all variation stock quantities are correctly set.
    – Verified that all prices are intact and correctly configured.
    – Deactivated all other plugins to rule out conflicts.
    – Cleared cache and re-saved product variations.
    Despite these steps, the issue persists when XStore Core is active. Could you kindly assist in resolving this?

    Thank you,
    Sifuna Godfrey
    https://www.crystalmabatifactory.co.ke/

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    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2025 at 13:20

    Hello,

    Thank you for reaching out to us.

    We have noticed that you are currently using an older version of the theme. Could you kindly update it to the latest version?
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    There is a possibility that the issue you reported has already been resolved in one of the recent updates.

    Best Regards,
    8Theme’s Team

    Avatar: Godfrey Sifuna
    Godfrey Sifuna
    Participant
    February 3, 2025 at 15:28

    I have tried updating it is not working. Any product with more than 50 variations is not displayed. Why?
    Use the logins I provided to compare the following

    https://www.crystalmabatifactory.co.ke/product/corrugated-profile-matte-finish/
    https://www.crystalmabatifactory.co.ke/product/corrugated-profile-glossy-finish/

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2025 at 15:35

    Hello, Godfrey Sifuna,

    Please provide us with FTP access via the private content area.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    Avatar: Godfrey Sifuna
    Godfrey Sifuna
    Participant
    February 3, 2025 at 15:37

    You can’t suggest what I should do? What about sending wordpress login credentials?

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