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Image Lightbox does not work in most products

This topic has 8 replies, 5 voices, and was last updated 1 weeks, 5 days ago ago by Tony Rodriguez

Safe Desires

Participant

February 5, 2025 at 06:05

Lightbox does not work in products like:
https://safedesires.com/product/irresistible-flair-babydoll-slip/
https://safedesires.com/product/rhinestone-bodystocking-bra-panty-set/

But it works here:
https://safedesires.com/product/floral-lace-panty/
https://safedesires.com/product/satin-lace-pajamas/

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#433366 Copied Theme version: 9.4.5

7 Answers

Rose Tyler

Support staff

February 5, 2025 at 09:17

Hello, Safe Desires,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

Clear cache and check how it works then.

Best regards,
8Theme’s Team

#433379 Copied

Safe Desires

Participant

April 8, 2025 at 04:14

I am continuing this ticket instead of starting a new one since it’s related, but “Create Topic” button directs this site to https://www.8theme.com/

The attached video shows that the lightbox is displaying the incorrect pictures. It’s showing the product gallery instead of variation galleries. I tried incognito and deleting cache.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#440101 Copied

Alex Carter

Support staff

April 8, 2025 at 07:17

Hello, Safe Desires,

Thank you for reaching out to us.

Could you please provide the URL of the product page from your video and temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#440110 Copied

Safe Desires

Participant

April 8, 2025 at 18:46

see private content

Please contact administrator
for this information.

#440216 Copied

Alex Carter

Support staff

April 9, 2025 at 07:25

Hello, Safe Desires

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#440235 Copied

Jack Richardson

Support staff

April 9, 2025 at 14:32

Dear @Safe Desires,

Thank you for reaching out.

In our previous response (https://www.8theme.com/topic/image-lightbox-does-not-work-in-most-products/#post-440110), we kindly requested the URL(s) of the specific product page(s) with such issue. Upon reviewing several products, we found that the lightbox functionality is working correctly on most of them. Therefore, it appears that the issue may be limited to only a few specific products.

To assist you more effectively, we would greatly appreciate it if you could share the URLs of the affected product pages. This will help us investigate the matter further and provide a more accurate solution.

Thank you for your cooperation and for respecting our support time.

Best regards,
Jack Richardson
The 8Theme Team

#440281 Copied

Tony Rodriguez

Support staff

April 13, 2025 at 23:46

Dear Safe Desires,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#440566 Copied
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The issue related to '‘Image Lightbox does not work in most products’' has been successfully resolved, and the topic is now closed for further responses

Image Lightbox does not work in most products

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