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Why does Elementor keep loading indefinitely when I try to edit my page

This topic has 4 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

  • Avatar: Quyen
    Quyen
    Participant
    February 6, 2025 at 16:05

    When I use ‘Edit with Elementor’ to edit my website, the loading screen keeps spinning and doesn’t load the elements. How can I fix this?

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    #433562 Copied Theme version: 9.4.7
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2025 at 16:17

    Hello, Quyen,

    Thank you for reaching out to us.

    Could you please assign the administrator role to the user you created for us? Currently, we are unable to access the dashboard.

    Best Regards,
    8Theme’s Team

    #433568 Copied
    Avatar: Quyen
    Quyen
    Participant
    February 6, 2025 at 16:39

    I just updated the role. Please try again

    #433572 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2025 at 16:51

    Hello, Quyen,

    https://prnt.sc/TnG_1OCnwiFG

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best Regards,
    8Theme’s Team

    #433578 Copied
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