Return to previous page

Shipping Address is empty when you purchase

This topic has 2 replies, 2 voices, and was last updated 2 hours, 37 minutes ago ago by Luca Rossi

joebuston

Participant

February 6, 2025 at 17:08

Hello,

We are using your WordPress theme, but we noticed that when an order is created, the shipping address field remains empty and displays “none.” We are also using shipping plugin called Speedy. Could you take a look at this issue?

We are attaching access details and a link in the private content area.

Thank you in advance!

Content is visible for topic creator and
support staff only.

#433585 Copied Theme version: 9.4.7

1 Answer

Luca Rossi

Support staff

February 7, 2025 at 10:14

Hi @joebuston,

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Best regards,
8Theme’s Team

#433639 Copied
Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder

Marketing – WordPress WooCommerce Theme

lazy-placeholder

Pub – WordPress Theme

lazy-placeholder

Language Courses – WordPress WooCommerce Theme

lazy-placeholder

Interior – WordPress WooCommerce Theme

lazy-placeholder

Lawyer – WordPress WooCommerce Theme

lazy-placeholder

Corporate – WordPress Theme

lazy-placeholder

Babyland 01 – WordPress WooCommerce Theme

lazy-placeholder

Spice Store – WordPress WooCommerce Theme

lazy-placeholder

Sushi Store – WordPress WooCommerce Theme

lazy-placeholder

Transport – WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.