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Shop page is not getting displayed properly

This topic has 4 replies, 2 voices, and was last updated 1 hours, 4 minutes ago ago by Rose Tyler

  • Avatar: chander
    JiPanditJI
    Participant
    February 7, 2025 at 08:30

    Hi, while going back from cart page after clicking to continue to shopping button , the site is getting redirected to shop page, but the shop page is not diplaying the products, please see the screenshot

    https://prnt.sc/X0qgdqOy0gVV

    #433628 Copied
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2025 at 10:33

    Hello,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Warm Regards,
    The 8Theme Team

    #433643 Copied
    Avatar: chander
    JiPanditJI
    Participant
    February 7, 2025 at 11:36

    YOu need to appreciate that we connect you with only after doing all these troubleshoting at our end.

    #433658 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2025 at 14:24

    Hello,

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    #433669 Copied
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