Email Builder and product pictures not showing on email

This topic has 1 reply, 1 voice, and was last updated 4 hours, 5 minutes ago ago by Krzysztof

  • Avatar: Krzysztof
    Krzysztof
    Participant
    February 7, 2025 at 22:16

    Hello,

    I have noticed that product images are no longer available in emails. While they appear fine in the Email Builder preview (see picture 1 from private), customers are not able to see them when receiving the email. (see picture2) as you may see, logo image is downloaded properly and only product images are missing.
    Could you please take a look at this issue?

    As a suggestion, we are using a “Modern Image Formats” (https://wordpress.org/plugins/webp-uploads/) plugin from “WordPress Performance Team” that automatically generates webp versions of images and natively uses them throughout WordPress.

    Content is visible for topic creator and
    support staff only.
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