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Critical Error – Xstore Core cannot access site

This topic has 6 replies, 4 voices, and was last updated 4 weeks, 1 days ago ago by Andrew Mitchell

Rowan Keizer

Participant

February 9, 2025 at 17:38

Hi there;

Not sure what is happening, but I am getting a Critical error from Xstore core on my site. I had to deactivate it.
This is the message it is giving me: An error of type E_COMPILE_ERROR was caused in line 16 of the file /home/e7qaii3xesj0/public_html/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/emails/class-customer-notify-new-request.php. Error message: Access level to XStoreCore\Modules\WooCommerce\XStore_Waitlist_Customer_Notify_New_Request::$placeholders must be public (as in class WC_Email)

#433855 Copied

5 Answers

Tony Rodriguez

Support staff

February 10, 2025 at 05:52

Hello, @Rowan Keizer,

Thank you for contacting us and for using XStore.

1/ Please provide a screenshot of the problem for my better understanding.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

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Rowan Keizer

Participant

February 10, 2025 at 10:23

Thank you, I have deactivated the Xstore Core plugin.
Please see the login details on the PCA.

Please contact administrator
for this information.

#433923 Copied

Rose Tyler

Support staff

February 10, 2025 at 16:16

Hello, @Rowan Keizer,

You have updated the theme but forgot to update the core plugin. We have updated the plugin for you. Please clear the cache and check the result.

Best regards,
8Theme Team

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Rowan Keizer

Participant

February 10, 2025 at 19:11

Thank you so much, worked like a charm

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Andrew Mitchell

Support staff

February 10, 2025 at 19:12

Dear Rowan Keizer,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Critical Error – Xstore Core cannot access site

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