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Xstore costumizer infinite loading screen

This topic has 5 replies, 3 voices, and was last updated 22 minutes ago ago by Luca Rossi

devssoft

Participant

February 11, 2025 at 11:21

Unfortunately i experience the same costumizer issue , its not loading!

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#434025 Copied Theme version: 9.4.7

4 Answers

Tony Rodriguez

Support staff

February 11, 2025 at 11:51

Hello, @devssoft,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins -clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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devssoft

Participant

February 11, 2025 at 11:59

It doesnt work when im using your theme

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#434031 Copied

devssoft

Participant

February 11, 2025 at 14:38

Did you came up with a solution? Because i have to inform my client as soon as possible

#434064 Copied

Luca Rossi

Support staff

February 12, 2025 at 07:06

Dear @devssoft,

We hope you are doing well.

Would it be possible for you to allow us to disable all third-party plugins on your website?

Additionally, we kindly request temporary FTP access so that we can investigate the issue and determine how we can assist you.

For FTP access, we require the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you need any assistance in generating these credentials, we recommend reaching out to your hosting provider, who will be able to guide you through the process.

Please let us know if you have any questions. We appreciate your cooperation and look forward to assisting you.

Best regards,
8Theme Team

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