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Background images not resizing on tablet landscape mode

This topic has 6 replies, 2 voices, and was last updated 17 minutes ago ago by Rose Tyler

feeldesign

Participant

February 12, 2025 at 14:01

https://knaresboroughengineering.co.uk/ background images not resizing on tablet landscape mode, fine on all other devices and rotations, is the theme style sheet wrong?

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5 Answers

Rose Tyler

Support staff

February 12, 2025 at 14:10

Hello, feeldesign,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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feeldesign

Participant

February 12, 2025 at 14:17

https://www.dropbox.com/scl/fi/gcqbakvkh78t3gkornblk/IMG_0165.MOV?rlkey=hmyhk18mgxqbwbos9q51w4vxc&dl=0 video here shows, the image does not resize on landscape tablet, but fine on portrait
Thanks
James

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

February 12, 2025 at 14:56

Hello,

Thank you for sharing the access details and the video.

Based on our observations, the behavior you are experiencing is not related to the theme but rather to the settings you have configured for the content using the WPBakery plugin. This means that you are likely to encounter the same result with other themes as well.

As a possible solution, you may consider adjusting the settings to prevent unnecessary spacing on certain devices – https://prnt.sc/VW8DK2pKPsx7

Please let us know if you need any further assistance.

Best regards,
8Theme Team

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feeldesign

Participant

February 12, 2025 at 16:30

Hi
I am a little confused, as the empty space is not hidden on mobile and it shows fine? Why only an issue on landscape tablet?

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Rose Tyler

Support staff

February 12, 2025 at 17:01

Hello,

Could you please confirm if our modifications have helped resolve the issue?

There are several elements that create empty spaces https://prnt.sc/dJUe6IG1SytC https://prnt.sc/Jd5Q9mXgX2fy in the mentioned row. We have hidden only one of them, as shown in the screenshots above.

Best regards,
8Theme Team

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