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I am experiencing an issue where the banner appears cut off in the mobile view.

This topic has 18 replies, 4 voices, and was last updated 1 weeks, 1 days ago ago by Andrew Mitchell

sai wagh

Participant

February 14, 2025 at 12:31

I am experiencing an issue where the banner appears cut off in the mobile view.

Files is visible for topic creator and
support staff only.

#434325 Copied Theme version: 9.4.7

17 Answers

sai wagh

Participant

February 14, 2025 at 13:03

In Amp mode, the payment option is disabled and does not work.

#434329 Copied

Rose Tyler

Support staff

February 14, 2025 at 13:10

Hello,

Thank you for reaching out to us.

1. “I am experiencing an issue where the banner appears cut off in the mobile view.” – could you provide a screenshot and temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2. “In Amp mode, the payment option is disabled and does not work.” – Does it work fine when AMP plugin is disabled? Could you record a video to better understand your request?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

#434330 Copied

sai wagh

Participant

February 14, 2025 at 13:36

please check the attachment

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#434332 Copied

sai wagh

Participant

February 14, 2025 at 13:38

AMP Error

https://we.tl/t-jrcK7JdmNe

#434333 Copied

sai wagh

Participant

February 14, 2025 at 13:41

Does it work fine when AMP plugin is disabled?

yes it work fine when the AMP plugin is disabled

#434334 Copied

Rose Tyler

Support staff

February 14, 2025 at 14:17

Hello,

1/ Please clear the cache and check the background image now.

2/ Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#434337 Copied

sai wagh

Participant

February 14, 2025 at 14:21

Please check the attachment.. the image looks very small.

Files is visible for topic creator and
support staff only.

#434338 Copied

Rose Tyler

Support staff

February 14, 2025 at 15:13

Hello,

We have updated the settings as requested https://prnt.sc/HtUzR66G6tTc Please review and make any further adjustments as needed to achieve the desired result.

Read more – https://elementor.com/help/positioning-background-images/

Best regards,
8Theme’s Team

#434340 Copied

sai wagh

Participant

February 14, 2025 at 18:47

What about the AMP Error?

#434362 Copied

Rose Tyler

Support staff

February 14, 2025 at 19:08

Hello,

What about FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#434364 Copied

sai wagh

Participant

February 14, 2025 at 19:10

In preview, the content appears right on top. But in mobile view the content is in the middle, how to move it to the top

Files is visible for topic creator and
support staff only.

#434365 Copied

sai wagh

Participant

February 14, 2025 at 19:20

FTP access Details

Content is visible for topic creator and
support staff only.

#434366 Copied

sai wagh

Participant

February 15, 2025 at 07:42

solution?

#434385 Copied

sai wagh

Participant

February 17, 2025 at 06:01

waiting for solution

#434501 Copied

Jack Richardson

Support staff

February 17, 2025 at 09:30

Dear @sai wagh,

We hope you are doing well.

We have implemented the following custom CSS to align the section content at the top on mobile devices: https://prnt.sc/z7dNBqBiEqzB.

Regarding the AMP issue, it appears to be caused by the caching system on your website. We can suggest the deactivating the AMP version and continuing with the original version for better performance. However, if you prefer to keep using AMP, you may try disabling the CDN to check if the issue persists.

Unfortunately, AMP code is highly specific, and it may not function correctly with certain caching systems.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#434529 Copied

sai wagh

Participant

February 17, 2025 at 10:54

Thank you for being so supportive.

#434543 Copied

Andrew Mitchell

Support staff

February 17, 2025 at 10:55

Dear sai wagh,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#434544 Copied
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The issue related to '‘I am experiencing an issue where the banner appears cut off in the mobile view.’' has been successfully resolved, and the topic is now closed for further responses

I am experiencing an issue where the banner appears cut off in the mobile view.

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