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I am gonna make a page but not publishing!

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 1 days ago ago by Rose Tyler

uttam pradhan

Participant

February 17, 2025 at 13:20

when i am gonna make a page and publish. it’s not publishing. showing access denied.

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#434573 Copied Theme version: 9.4.7

1 Answer

Rose Tyler

Support staff

February 17, 2025 at 14:09

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Best Regards,
8Theme’s Team

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