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Headers Templates (Elementor) Not Loading to Site

This topic has 4 replies, 3 voices, and was last updated 2 days, 6 hours ago ago by Andrew Mitchell

shind

Participant

February 19, 2025 at 00:21

Hi,

New to Xstore Loaded the Jewellery Template, for some reason the Header never loaded.

I’m trying to insert from your Header Templates using the Elementor Builder (Tutorial Below)

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Every time I ‘Insert’ nothing shows.

Many Thanks

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3 Answers

Tony Rodriguez

Support staff

February 19, 2025 at 05:42

Hello, @shind,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

3/ If the issue persist, Please provide your site wp-admin access in private content area so we can take a closer look at your settings and help you.

Best regards,
8Theme’s Team

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shind

Participant

February 19, 2025 at 09:17

Hi,

Thanks you for the quick support this resolved the issues.

Much appreciated

#434745 Copied

Andrew Mitchell

Support staff

February 19, 2025 at 09:17

Dear shind,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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