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Missing graphics element from demo upload

This topic has 10 replies, 3 voices, and was last updated 46 minutes ago ago by Andrew Mitchell

Rokas

Participant

February 19, 2025 at 15:51

Hello, my demo is missing a graphics element from the original demo on your site. Is it possible to add it?

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#434788 Copied Theme version: 9.4.7

9 Answers

Rose Tyler

Support staff

February 19, 2025 at 17:05

Hello, Rokas,

Thank you for reaching out to us.

1/ Please clear the cache and check now – https://prnt.sc/FDye_u5Om6Q7

2/ This article can be helpful –
https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

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Rokas

Participant

February 19, 2025 at 18:12

1. Resolved, thanks.

2. Private section

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Andrew Mitchell

Support staff

February 20, 2025 at 20:49

Hello, Rokas,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

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Rokas

Participant

February 20, 2025 at 21:00

Info in private

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Andrew Mitchell

Support staff

February 21, 2025 at 20:27

Hello, Rokas,

Thank you for providing the access.

We have made some changes, and we kindly ask you to review them at your convenience.

Should you have any questions or require any further adjustments, please let us know.

Best regards,
The 8Theme Team

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Rokas

Participant

February 21, 2025 at 20:39

Private

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Andrew Mitchell

Support staff

February 21, 2025 at 20:50

Please check it now and also don’t forget to clear the cache.

Best regards,
8Theme Team

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Rokas

Participant

February 21, 2025 at 21:01

Resolved, thanks

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Andrew Mitchell

Support staff

February 21, 2025 at 21:01

Dear Rokas,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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